These terms and conditions apply to any order you place through www.tweedysmith.com (“our Website”). Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
We are Tweedysmith Limited, a company registered in England and Wales. Our company registration number is 10991915 and our registered office is at c/o Legalinx Limited, 1 Fetter Lane, London EC4A 1BR.
To place an order with us, you can open an account with us or place your order via our guest checkout. You will be required to provide some compulsory personal information (including a valid email address) so that we can fulfil your order. You confirm that all information provided by you to us is true, accurate and up to date.
Our Website will provide you with instructions on the process for ordering products. Your order is deemed to be placed when you press the “confirm order” button at the end of the checkout process.
We will email you to acknowledge receipt of your order, but this does not confirm acceptance of your order. Our acceptance of your order will take place when we despatch the products.
Prior to despatch of the products, we may decline your order for any reason including due to stock availability, our inability to obtain authorisation for your payment, a pricing or product description error or any other circumstances. If we decline your order for any reason, we will inform you of this in writing and will not charge you for the products. If we have taken payment prior to declining your order, we will provide a full refund.
We will assign an order number to your order and tell you what it is when we acknowledge your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our Website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
The price of the product will be the price in pounds Sterling indicated on the order page when you place your order. We take reasonable care to ensure that the price of the product advised to you is correct. However, we may decline your order prior to dispatch of the products if we discover an error in the price of the products you order. If we have taken payment prior to declining your order, we will provide a full refund.
We accept payment with most major credit and debit cards. You must pay for the products before we dispatch them.
We take reasonable care to ensure our products are accurately described on our Website. However, please note that errors are sometimes made and whilst we try to display the colours of our products accurately, the colours you see may depend on the computer or device on which you are viewing our Website and may not accurately reflect the colour of the product on delivery.
Our product packaging may vary from that shown in images on our Website.
The delivery charges and estimated timescales for delivery will be displayed on our Website and will be set out in your order acknowledgement. We will send you an email confirming when your order has been dispatched.
Any timescales for delivery will be estimates only. If our delivery of your order is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays in delivering your order, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Some orders may require a signature to acknowledge delivery. If no one is available at the address to sign for the delivery, we will either leave a note or send you an email informing you of how to rearrange delivery or collect the products from a local depot.
If your order does not require a signature to acknowledge delivery and no one is available at the address at the time of delivery (and the product will not fit through your letterbox), we will either leave a note or send you an email informing you whether your order has been left in a safe place at the address, with a neighbour or returned to a local depot. If your order has been returned to a local depot, we will let you know how to rearrange delivery or collect the products from the depot.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end our contract with you pursuant to these Terms and Conditions of Sale.
We may cancel our contract with you if you do not, within a reasonable time, provide us with information that is necessary for us to provide the products or allow us to deliver the products to you or collect them a local depot.
The products will be your responsibility, and the risk of loss and/or damage to the products will pass to you when they are delivered to the address specified in your order.
You should check your products upon delivery. If the products you have received are damaged or incorrectly supplied you should inform us by letter, by email or by using the returns form on our Website and you should return the products to us as soon as possible following delivery. Please see Section 10 below for details of how to return products to us.
If you wish to make a change to your order before it is dispatched, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the products, the timing of delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
If you are contracting with us via our Website and you are acting as a consumer, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) all or part of your contract with us at any time up to 14 days after the day on which you receive the products you ordered. To exercise this right, you must inform us of your decision to cancel in writing within this 14 day period and you must return the products to us in saleable condition at your own cost without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us.
Please see Section 10 below for details of how to return products to us.
This statutory right to cancel does not apply to products which have been customised to your order (for example, where a monogram has been added), to toiletries and cosmetics where the seal has been broken, lingerie or swimwear if the hygiene seal has been removed, or to pierced earrings.
In addition to your statutory right to cancel, you may also have other statutory rights, these include that the products we supply to you are of satisfactory quality, fit for purpose and as described. Within 30 days of delivery, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described. After this 30 day period you may in certain circumstances be entitled to a repair or replacement or, where that is not possible, a refund.
If you believe a product you have received is not of satisfactory quality, fit for purpose or as described, you should inform us by letter or by email.
For further information about your statutory rights please contact your local Trading Standards Department or Citizens Advice (www.citizensadvice.org.uk/).
If you have placed an order via our Website and you are entitled to cancel your order and return the products to us, please let us know by doing one of the following:
Email: Email us at firstname.lastname@example.org. Please provide your name, home address, details of the order (including order number (where applicable)) and, where available, your phone number and email address.
By post: Print off the cancellation form and post it to us at 69 Lansdowne Road, London W11 2LG. Or simply write to us at that address, including details of what you bought, when you ordered or received it, your name and address, the reason for the return and (where applicable) your order number.
Where you cancel your contract with us or discover a problem with the products, you must return the products to us by recorded delivery to 69 Lansdowne Road, London W11 2LG as soon as possible. If you are a consumer exercising your statutory right to cancel, you must return the products to us within 14 days of telling us you wish to end the contract.
When returning the products to us you must enclose a letter with the products detailing what you bought, when you ordered or received it, your name and address, the reason for the return and (where applicable) your order number.
We will pay the costs of return if the products are faulty or misdescribed or if you are ending the contract because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.
If you are entitled to a refund we will make the refund onto the card you used to make the purchase as soon as possible, subject to the requirements of our payment card processing provider.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. However we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. In most circumstances, our liability to you for our products will be limited to the price paid by you for those products.
We will not be liable to you if we are prevented or delayed from complying with our obligations under these Terms and Conditions of Sale by anything you, or anyone acting on your behalf, does or fails to do or due to events which are beyond our reasonable control.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your statutory rights in relation to the products including the right to receive products which are of satisfactory quality, fit for purpose and as described.
We will not be liable for any business losses including without limitation loss of data, loss of profits, loss of revenues or business interruption.
Assignment: We may transfer our rights and obligations under these terms to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Severability: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Waiver: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Variations: Any changes we may make to these Terms and Conditions of Sale in the future will be posted on this page and, where we consider necessary, notified to you by e-mail. You are expected to check this page before you place an order to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms and Conditions of Sale may also be superseded by provisions or notices published elsewhere on our Website.
Last updated: 22 February 2019